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FAQ

General Questions

What is TwitchCon?

Great first question! TwitchCon is a celebration of all things Twitch, from the streamers and their communities, to the developers who make the games we love. At TwitchCon, we all gather to learn and play together.

When and where is TwitchCon 2017?

TwitchCon is being held October 20-22 at the Long Beach Convention and Entertainment Center in Long Beach, California.

Long Beach Convention and Entertainment Center 300 E Ocean Blvd. Long Beach, CA 90802 See sidebar for detailed hours, parking info and developer day.

What can I do at TwitchCon?

A lot! In addition to some new surprises for 2017, you can expect many activities that have become TwitchCon staples, only bigger and better. From streamer meet & greets to learning how to improve your stream, to intense gaming competitions, and hands on demos of the latest games, everything and anything Twitch is being featured at the show.

Do I need to be a streamer to go to TwitchCon?

No! TwitchCon is for the entire Twitch community. While there are many sessions and aspects to TwitchCon that are geared towards streamers, we have a whole lot planned for non-streamers as well. Fans, viewers, and anyone who loves games will find lots to do at TwitchCon.

What do I need to get into TwitchCon?

You will need a valid badge for the day or days you attend. You may need your valid government issued ID with your birthdate if things get wonky with our ticketing system.

When/how will I get my badge?

This year all badges will be available to pick up at the show. Badge pick up hours will be announced closer to showtime.

Can I buy a ticket to TwitchCon at the door?

If we haven’t sold out before the event starts, we will sell tickets at the door. We highly recommend you buy a ticket in advance to ensure you get in. You can do that on our ticket page.

Will I meet my favorite streamers at TwitchCon?

Yes! You will meet many Twitch streamers at TwitchCon both around the show floor and at meet and greet sessions, where you can get autographs on limited edition Kappa cards or other materials. To view a list of the featured guests that have been announced so far, visit the Special Guests page. You can also see a list of all the Twitch Partners that are planning to attend on the Partners page.

When will ‘that session/event I’m excited about’ be announced?

We have a lot of cool stuff in the works, so be sure to follow us on Twitter, subscribe for updates at Twitchcon.com and tune into Twitch Weekly every Friday at 1pm PT. This year’s TwitchCon is going to be bigger and better than last year’s in nearly every way.

What kind of merchandise can I get at TwitchCon?

We’ll have all kinds of exclusive merch available at TwitchCon this year. Rest assured, you will have every chance to get decked out in the finest of purple garb.

Yeah, yeah, but what about the party?

We’ve got something special planned every night, but Saturday is when the official party is going down. In the spirit of the Halloween season, we’ll be taking over the nearby Queen Mary: Dark Harbor for an epic fright fest of a party. Everyone attending TwitchCon with a Saturday or three-day badge will have free admission to the party. There will be rides, games, entertainment, multiple scary mazes, cash bars, and concessions available to all. Make sure to bring your badge for entry, and leave the costumes at home as they aren’t permitted at Dark Harbor.

I've got a great idea for a session, how can I apply?

Our 2017 call for content is closed. Speakers that are selected will receive a speaker badge for the convention, but we will not be able to refund any previously purchased badges.

What if I participate in a session (panel)? Will I be able to get a refund for my badge?

No. We are not offering refunds for any ticket holders. We recommend waiting to purchase your TwitchCon tickets until after you have received confirmation on speaker participation. For partners specifically, we made the deadline to order a Partner badge to receive the customized Partner jersey after the notification date for session selections.

I have a mobility impairment and/or use a wheelchair…how easy will it be for me to get around TwitchCon?

Long Beach Convention Center is completely wheelchair accessible and we have supplemental medical passes to provide special accommodations for getting into sessions and the like. These passes are available for yourself and a +1. To request one, shoot an email to info@twitchcon.com.

Can I volunteer to work at TwitchCon?

We use Twitch employees for staffing the convention, so it’s not likely at this time. We want you to kick back, relax, and enjoy the show while our staff does all the work for you.

Are there age restrictions to TwitchCon?

Minors under the ages of 13 should be accompanied by an adult at all times. Please use your best judgement to determine if your child would enjoy themselves in a mature content-oriented environment. Children under the age of six will not require a badge. Strollers will be allowed on the expo hall floor.

Are there any other rules or guidelines for TwitchCon?

Absolutely. If it’s illegal in the real world, it’s illegal at TwitchCon. If you do anything stupid, violent, or harassing towards anyone, or violate our Code of Conduct you will be immediately removed from the convention and not allowed to reenter. Twitch reserves right to restrict ticket sales or admissions to anyone at its discretion; if you have a previously known history of violence or harassment, or have made threats against Twitch or its community (you know who you are) we may deny entry or remove you.

I am a potential exhibitor or member of the press and want to attend TwitchCon, who can I talk to?

As TwitchCon is a celebration of our partners and community, most of the experiences revolve around them.

However, limited floor space is available for those that want to exhibit. You can email exhibitors@twitchcon.com for more information.

Press registration is also limited, but you can apply here.

How many tickets can I buy, and can I get a refund if I can’t attend because my badge got eaten by a dingo?

Badges are limited to one (1) per transaction to gather your Twitch ID. Partner and affiliate tickets are limited to one (1) per order/Twitch ID and also require Twitch login to verify partnership or affiliate status.

There are no exchanges or refunds, replacements of lost or stolen badges, and no resale of badges.

Can I resell my ticket?

Unfortunately, no. Tickets are non-transferable and tied to your Twitch ID.

How does the ticket referral program work?

Here’s how it works: Log into your Ticket Fairy account to access your custom referral link. Then, share your link with your friends and you can get up to 100% of your ticket price refunded depending on how many people you successfully refer.

Will my name be printed on my badge?

Only your Twitch ID will be printed on your badge. Your real name will remain shrouded in mystery.

I became an Affiliate/Partner after I registered. How can I change my badge type?

Our team can update your ticket information. Affiliates please email info@twitchcon.com. Partners, please email partners@twitchcon.com.

I’m speaking at a panel or session, will I receive a ‘Speaker’ badge?

This year, there is no ‘Speaker’ badge. If you’re participating in a session you’ll receive a Partner, Affiliate, or regular badge, depending on your status.

How can I stay updated on all things TwitchCon?

We’ll be making big ongoing announcements that you’ll likely see in the news, but you can keep up with the Twitchverse by signing up for our mailing list here or following our official @twitchcon Twitter account. For general questions you can bug the gatekeepers at info@twitchcon.com.

I'm a partner but I can't attend TwitchCon, can I get a Partner Jersey?

Unfortunately not. Historically, Twitch Partner Jerseys have been handed out at TwitchCon over the past few years, so unfortunately if you cannot attend TwitchCon, we will not be mailing out your partner jersey. You will need to show Photo ID to claim your jersey.

What if I bought the wrong ticket type? How do I change it?

You’ll need to reach out to our friends at The Ticket Fairy by clicking here. Make sure to have your order / ticket number handy, you’ll need to provide it to them!

This is a terrible FAQ and you are not helping me at all!

Shoot us an email at info@twitchcon.com. We’re happy to help.

Where is my TwitchCon 2017 Chat Badge?

If you’ve registered for TwitchCon but don’t see your 17 chat badge, please be sure your Twitch account is connected in your Ticket Fairy registration. Click here to log into Ticket Fairy and check. If your Twitch account is linked and you still don’t see your chat badge, email support@theticketfairy.com

Will I be on camera?

Maybe. Press from around the world will be attending TwitchCon.  By purchasing a TwitchCon badge and being admitted into the event, you are consenting to being recorded (by audio, video, or other means) for exhibition and exploitation by any means in all media now known or hereafter devised worldwide in perpetuity.

Security at our Events

The safety and security of our staff, exhibitors  and attendees is our priority. We work closely with the venue, corporate security, state, local and federal law enforcement authorities to identify risks, assess them and develop security plans for our events.

Everyone attending our events should be aware that the following are in place:
-Security staff may approach you to assist outside, at entry or inside the event
-Staff and attendees are required to wear ID badges provided
-Security procedures are fully operational at our events
-Bag checks are in operation at our events
-Walkthrough or hand held scanners may be in operation at our events
-CCTV in operation at our events is monitored and recorded
-Uniformed and covert Security Guards are in attendance at our events
-Uniformed and covert Police are in attendance at some of our events
-Canine Security and Detection is in operation at some of our events

Everyone attending our events are requested to:
-Keep personal property with you at all times and do not leave any items unattended
-Report anything that looks unusual, suspicious or just out of place to a member of event staff
-Remain patient and courteous with event staff undertaking security checks
-Follow the instructions of event staff at all times
-On their final visit to the event, dispose of their badge inside the event or when they’ve returned home, not in bins  immediately outside the event
-Carry a recognized form of photo ID with them at all times.

Party Questions

What should I leave at home?

Large backpacks, knives/weapons etc., drugs & drug paraphernalia,gang-related clothing and items, disorderly conduct, wallet chains, costumes, pepper spray, coolers, chewing gum, flashlights and laser pointers, ALL pens and markers, carabiner key chains (larger than three inches), selfie sticks, and outside food & beverage. In other terms, just bring yourself!

What will the entry process look like?

All attendees must have their TwitchCon Badge for entry. Please make your way to the designated entry gates for Dark Harbor security to check bags and personal items to ensure we all have a safe and fun time!

What's the best way to get to the party?

FASTEST SERVICE by parking at the Aquarium of the Pacific Parking Structure and taking the all-new Dark Harbor Express operated by the Aqua Link.


For a great price of $3.00 per hour or a maximum of $16.00 per vehicle (CASH AND CREDIT CARDS ACCEPTED) you get to take advantage of this convenient and easy parking option:


A cheaper parking price than at the Queen Mary parking lot.
Convenient access in and out of the parking structure at the Aquarium of the Pacific located at 99 Golden Shore, Long Beach, CA 90802.
Board the Dark Harbor Express boat service (operated by Aqua Link) near the Aquarium of the Pacific for your short boat ride over to the Queen Mary.
Dark Harbor Express is the fastest and most scenic way to get to the Queen Mary and avoid the traffic going into the Queen Mary parking lot.
Roundtrip fee aboard the Dark Harbor Express is FREE with a valid Dark Harbor ticket.
Dark Harbor Express service will operate from 6:00pm to 1:30am on each Dark Harbor date.
Parking fee will be collected upon exiting the structure.  LOST TICKETS WILL BE CHARGED $24.00


An alternative offsite parking option is available at the Long Beach Courthouse with shuttle bus service to the Queen Mary.
For the price of $15.00 per vehicle (CASH ONLY) you can enjoy the following services:
Long Beach Courthouse is located at 101 Magnolia Avenue in Downtown Long Beach.
Board a shuttle bus for your complimentary ride over to the Queen Mary.
While the shuttle is complimentary, the wait times can be long during peak operating hours.
The shuttle bus will operate from 4:00pm to 1:30am on each Dark Harbor date.


LIMITED PREMIUM PARKING OPTION:  If you prefer parking onsite at the Queen Mary there are a limited number of spaces available at a premium price of $20.00 per vehicle:
Due to the limited number of parking spaces available the Queen Mary onsite parking lot can sellout at any time.


Oversized vehicles must park at the Queen Mary onsite parking lot.