Updated: 6 March, 2020
We have been monitoring Coronavirus concerns and having weighed the potential health risks to our community we’ve made the incredibly difficult decision to cancel TwitchCon Amsterdam.
TwitchCon is the best weekend to be a Twitch fan. To say we’re disappointed you won’t be able to enjoy the show we’ve been building for you is a massive understatement. But the health and safety of our community, employees, and everyone else who has a part in making TwitchCon happen is, as always, our top priority.
Anyone who purchased a ticket will be refunded the full amount of your TwitchCon ticket. Cancellations will be issued no later than Friday, March 27. Please allow up to an additional 20 days for the refund to be processed with your financial institution. A confirmation email of your ticket cancellation will be sent to the email address you entered when purchasing your ticket. If you have any questions related to your refund, please contact TCsupport@cvent.com
If you have booked through Twitch’s hotel block, cancellations can be done free of charge depending on the conditions of your booking though you will need to contact RAI Hotel Services to cancel, we cannot do so on your behalf. You can cancel online or send them an email on email@example.com. Unfortunately, we cannot guarantee refunds for those who booked outside of Twitch’s hotel block and you will need to contact the hotel or rental directly to discuss.
We look forward to hosting TwitchCon Amsterdam in the future and will keep you updated on plans to celebrate the Twitch Community.
Our sympathies to all those affected around the world.
We don’t have information on individual airlines’ cancellation and refund policies. However, many airlines are updating their cancellation and refund policies due to the growing concerns around Coronavirus and recommend that attendees reach out directly to the airline to request a refund or credit for a future flight.
For future updates about TwitchCon, please follow us on Twitter.
Exhibitors and sponsors will have the option for a full refund OR to move commitments to priority selections at TwitchCon San Diego 2020 or TwitchCon Europe 2021.
Please reach out to firstname.lastname@example.org.